Best Noc Engineer Job Description Tips You Will Read This Year

Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

The employment market for NOC Engineers is strong, as the telecommunications and IT industries continue to grow and become more complex. The Bureau of Labor Statistics predicts a job growth of 12 percent by 2024 for all computer support specialists, including NOC Engineers. We are seeking an NOC Engineer to oversee our telecommunication networks and computer systems. In this role, you will be responsible for monitoring the performance and capacity of our computer systems, troubleshooting problems, and responding to network issues. You may also be required to configure system hardware and manage system back-ups.

To ensure success as a noc engineer job description  you should demonstrate advanced knowledge of network deployment and infrastructure, excellent troubleshooting skills, and the ability to work flexible hours. A skilled NOC Engineer will be able to diagnose and resolve network issues without causing extended downtime of the IT systems.

Network Operations Center (NOC) Engineers are in charge of monitoring critical network elements and engaging in proactive network systems monitoring and provide 24/7 proactive operational monitoring and support to customer's network and devices throughout our industry. This position is responsible for technical support and issues that come into the NOC via customer and/or monitoring software. This role responds to escalations and resolves issues that arise from hardware and software failures on our network. This position is the central communication coordinator for the Company’s Field and Network Operations group.  The Network Operations Center Engineer (NOC) maintains the network and responds as necessary to incidents across several field divisions. Network Engineers are responsible for designing, implementing, monitoring and managing the local and wide area networks of an organisation to ensure maximum uptime for users. The role can include designing system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary. The responsibilities of NOC engineers and technicians include supervising each netflow, hop, server and endpoint connected to an MSP’s client networks. They examine infrastructure robustness, security and capacity, and make suitable modifications to ensure favorable network performance and organizational efficiency. Whenever MSP requires any action or intervention, NOC technicians can generate alerts or tickets that classify the issue based on its sternness, alert type, and some of the other criteria.

Engineers are categorized depending on “levels”, which designate expertise and problem-solving capability. In the case of a hardware breakdown, an alert may be allocated to a Level 1 technician initially — but after further inspection if the issue goes beyond the failed hardware, the alert may be escalated to a Level 2 or Level 3 engineers. 

NOC Engineer Responsibilities:

Deploying and inspecting IT network systems.

Overseeing the safe installation of hardware and cabling systems.

Monitoring the performance and capacity of computer systems.

Performing regular checks on the network hardware and software.

Responding to network alerts and hardware malfunctions.

Diagnosing and troubleshooting network errors.

Tracking and documenting network issues and compiling incident reports.

Responding to user requests and providing network training.

Managing system backups and network security protocols.